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Delay ModRefiner for protein dimer

Posted: Sat May 01, 2021 8:31 am
by FabJu
Hello there,

two weeks ago I submitted a PDB structure of a dimerized protein to ModRefiner. Since then I did not receive any notification about a result.
Is there any problem with ModRefiner currently?

Thanks in advance,
Fab

Re: Delay ModRefiner for protein dimer

Posted: Sun May 02, 2021 6:01 pm
by robpearc
We apologize for the delay. If you have your job id or email used for submission, I will check on the status for you.

Re: Delay ModRefiner for protein dimer

Posted: Mon May 03, 2021 6:44 pm
by FabJu
Hello,

my job ID is M30409. Thank you, in advance!

Re: Delay ModRefiner for protein dimer

Posted: Wed May 05, 2021 4:36 am
by robpearc
Hello,

It looks like your job was just submitted and is currently in the queue. We are currently working on catching up on many jobs that were submitted since our web server failure, so there may be additional delays, but we are working on processing your request ASAP.

Thanks!
Robin

Re: Delay ModRefiner for protein dimer

Posted: Thu Jun 03, 2021 3:28 pm
by FabJu
Hi Robin,
apparently there is still no progress in my job since March. I hope there is any change tp catch up.
Is it possisble that the job got lost somehow?

Best regards,
Fab

Re: Delay ModRefiner for protein dimer

Posted: Thu Jun 03, 2021 11:23 pm
by xiaogenz
Sorry. Here is the results. The job was completed on May 7th. Some problems caused the email to fail.