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IonCom issues

Posted: Sun May 02, 2021 7:09 pm
by Marcin
I submitted 2 sequences to your IonCom programme, however I did not get any information if sequences are being processed. Instead there is a blank page. Would you be so kind to check what is wrong or to explain to me how to proceed please?

Re: IonCom issues

Posted: Wed May 05, 2021 4:34 am
by robpearc
Thank you for the notification. We are working on fixing the issue ASAP, which arose during our transition to our new web server.

Re: IonCom issues

Posted: Thu May 06, 2021 7:12 pm
by Marcin
Thank you.
Is it possible you let me know ASAP?
Bests,
Marcin

Re: IonCom issues

Posted: Tue May 11, 2021 4:06 pm
by Marcin
I still do not get a mail or anything else... Can you help please?

Re: IonCom issues

Posted: Wed May 12, 2021 3:02 pm
by robpearc
Do you have your job id or email used to submit your jobs and I will check on the status of your submission.

Re: IonCom issues

Posted: Sun May 16, 2021 10:20 am
by Marcin
Thanks.
No job ID, I'm afraid. Lost it...Sry
greenb [at] ibb.waw.pl
Can I use my regular mail in case these are our server issues? mr.cingg [at] gmail.com
Thanks again
M