I-TASSER - "This domain server has been banned"

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GAlbuquerque
Posts: 4
Joined: Sat Nov 20, 2021 7:06 pm

I-TASSER - "This domain server has been banned"

Post by GAlbuquerque »

Hi, I've already used your structural prediction tool, I-TASSER. However, I have been trying to submit my sequence for over 3 months and this error appears:
"Your sequence has not been submitted."

"Reason: This domain server has been banned because some users abused the domain name and over-loaded our server by using multiple email accounts. If you think this message is not true, please contact us at yangzhanglab@umich.edu."

I didn't understand, because I used the platform properly. I am in need of modeling some proteins, if you can give me access, thank you immensely.
xiaogenz
Posts: 157
Joined: Sun Apr 25, 2021 12:02 am

Re: I-TASSER - "This domain server has been banned"

Post by xiaogenz »

We have banned your domains because some users from your institution submitted many jobs using different account names and IP addresses.
Could you please provide your email address, I will unrestrict your email.
GAlbuquerque
Posts: 4
Joined: Sat Nov 20, 2021 7:06 pm

Re: I-TASSER - "This domain server has been banned"

Post by GAlbuquerque »

Understood! My email address is guilherme.albuquerquem@ufpe.br
Thank you very much
xiaogenz
Posts: 157
Joined: Sun Apr 25, 2021 12:02 am

Re: I-TASSER - "This domain server has been banned"

Post by xiaogenz »

I have unrestricted your email, so you should be able to submit your job.
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