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I-TASSER - "This domain server has been banned"

Posted: Sat Nov 20, 2021 7:10 pm
by GAlbuquerque
Hi, I've already used your structural prediction tool, I-TASSER. However, I have been trying to submit my sequence for over 3 months and this error appears:
"Your sequence has not been submitted."

"Reason: This domain server has been banned because some users abused the domain name and over-loaded our server by using multiple email accounts. If you think this message is not true, please contact us at yangzhanglab@umich.edu."

I didn't understand, because I used the platform properly. I am in need of modeling some proteins, if you can give me access, thank you immensely.

Re: I-TASSER - "This domain server has been banned"

Posted: Sat Nov 20, 2021 7:33 pm
by xiaogenz
We have banned your domains because some users from your institution submitted many jobs using different account names and IP addresses.
Could you please provide your email address, I will unrestrict your email.

Re: I-TASSER - "This domain server has been banned"

Posted: Sun Nov 21, 2021 6:14 am
by GAlbuquerque
Understood! My email address is guilherme.albuquerquem@ufpe.br
Thank you very much

Re: I-TASSER - "This domain server has been banned"

Posted: Sun Nov 21, 2021 6:05 pm
by xiaogenz
I have unrestricted your email, so you should be able to submit your job.