No Result Obtained

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konkure
Posts: 3
Joined: Tue Sep 27, 2022 4:44 pm

No Result Obtained

Post by konkure »

Good day,

I have submitted my sequence in COACH server on 25/8/2022 but I still did not get any result since then. I hope the admin team can help me with this problem. I have tried to submit a new job but it is denied since my previous job still in process although it is already a month. My job ID is: CH2099409567.

Thank you.
jlspzw
Posts: 92
Joined: Tue May 04, 2021 5:04 pm

Re: No Result Obtained

Post by jlspzw »

Dear user,

Thank you for using our server. We found there are some communication issues between the job submitting server and the job running server, we are fixing the issue now. Please wait 1-2 days to see if the results come, we will monitor your job running and give you updates when it is complete.

Best
IT team
konkure
Posts: 3
Joined: Tue Sep 27, 2022 4:44 pm

Re: No Result Obtained

Post by konkure »

Thank you very much,

I really appreciate your feedback regarding this matter. I will wait for your further updates.
jlspzw
Posts: 92
Joined: Tue May 04, 2021 5:04 pm

Re: No Result Obtained

Post by jlspzw »

Dear user,

you job has been completed https://zhanggroup.org/COACH/output/CH2099409567/

Best
IT team
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